UC Pro for Healthcare
Contact Center integrates with the most popular EHR solutions to improve patient care and healthcare employee workflows.
How UC Pro powers every part of your healthcare operation
Click any area below to learn how UC Pro supports that part of your business.
Key capabilities for Healthcare
- Integrated with your EHR
- Virtual Patient Care
- Secure Email and File Sharing
- Automated outreach
- Omni-channel communication
- Call routing & prioritization
- Easily scale up or down
Features used most in Healthcare
AI Call Recap
AI Call Recap automatically analyzes your recorded calls and delivers a complete post-call package - transcription, sentiment, topic breakdown, and summary.
Audio Transcriptions and Voicemail Management
Receive instant transcriptions of voicemail, video, and customer call recordings. Also manage voicemails with flexibility and ease. Listen to, organize, and share transcribed messages directly from th
Auto Attendant
Configure a custom Auto Attendant to handle incoming calls with menu and routing options. Customize details like name, extension, phone number, and call transfer settings. Auto Attendants efficiently
Custom Hold Music & Greetings
Upload your desired audio files and record your own greetings that will be played for a caller per designated location when placed on hold or when sending a caller to voicemail.
Conference Bridge
Conference Bridges can be configured in UC Pro in the forms of “Always on” or “Scheduled”. Details such as type, name, extension, phone number, plan, PIN and location can be created as well.
Spam Caller Protection
Spam Caller Protection identifies telemarketers and fraudsters, allowing admins to control how such calls are handled. Options include tagging in Caller ID, sending to voicemail, or blocking. This fea
Receptionist View
Receptionists and administrative assistants can now view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.
Smarter Communications.
Phone / Video / Chat / SMS / Contact Center / Archiving
Company Messaging
Enable SMS on your main business number, providing customers with an additional way to communicate with you.