Seamless Connectivity for the Modern Workforce
UC Pro unifies cloud phone, HD video, team messaging, AI, and contact center into one platform — so your team can work from anywhere, on any device.
(586) 298-166999.999%
Uptime SLA
24/7
Expert Support
100+
Calling Features
33
Countries
One platform, every channel.
Everything your business needs to communicate — integrated, reliable, and ready to scale.
Cloud Phone System
Enterprise PBX with 100+ calling features
Video Meetings
HD video with AI-powered meeting recaps
Team Messaging & SMS
Chat, SMS, and file sharing in one app
Contact Center
Omni-channel routing, IVR, and AI agent tools
AI Features
Built-in AI for calls, meetings, and coaching
Microsoft Teams Integration
Add calling and contact center to Teams
Microsoft 365
The full M365 suite with expert support
Archiving & Compliance
FINRA, SEC, and HIPAA-compliant archiving
Business Email
Hosted Exchange, encryption, and protection
Cloud Backup
Secure file backup and Microsoft 365 protection
SIP Trunking
Bring your own carrier with UC Pro SIP
Toll-Free Numbers
Vanity and 800 toll-free numbers
Everything you need, built in.
Explore capabilities across every layer of your communications stack.
AI Call Recap
AI Call Recap automatically analyzes your recorded calls and delivers a complete post-call package - transcription, sentiment, topic breakdown, and summary.
Audio Transcriptions and Voicemail Management
Receive instant transcriptions of voicemail, video, and customer call recordings. Also manage voicemails with flexibility and ease. Listen to, organize, and share transcribed messages directly from th
Auto Attendant
Configure a custom Auto Attendant to handle incoming calls with menu and routing options. Customize details like name, extension, phone number, and call transfer settings. Auto Attendants efficiently
Custom Hold Music & Greetings
Upload your desired audio files and record your own greetings that will be played for a caller per designated location when placed on hold or when sending a caller to voicemail.
Direct Inbound Dialing (DID)
Enable direct dialing on a specific line to bypass the auto attendant. A 10-digit phone number is required. Assigned DIDs streamline calls, ensuring efficient routing to the intended recipient.
Call Flip
You can continue an active call with Call Flip on both the UC Pro Desktop and Mobile app as well as other supported IP desk phones.
Conference Bridge
Conference Bridges can be configured in UC Pro in the forms of “Always on” or “Scheduled”. Details such as type, name, extension, phone number, plan, PIN and location can be created as well.
Hunt Groups
Hunt Groups both Basic and Advanced can be customized with UC Pro and routed via Call Forwarding. Agents can log in and out of these groups via the desktop and mobile app.
Softphone (within UC Pro Desktop App)
Use the desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®
Online Faxing
UC Pro WebFax is an online fax service that lets users receive and manage faxes via the web. It supports document sharing and sends faxes directly from Windows PCs. Senders can fax as usual by dialing
Spam Caller Protection
Spam Caller Protection identifies telemarketers and fraudsters, allowing admins to control how such calls are handled. Options include tagging in Caller ID, sending to voicemail, or blocking. This fea
Receptionist View
Receptionists and administrative assistants can now view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.
Video Meetings
AI Assistant streamlines routine and complex tasks—writing content, summarizing emails, translating text, solving problems, generating code, and more—without leaving the UC Pro app.
Secure Applications
End-to-end encrypted, secure-by-design communications meeting industry standards.
Effortless Setup & Workflows
Get started quickly with intuitive mobile and desktop apps, no heavy IT lift or training needed. Easily embed your meetings into everyday tools.
Meet Anywhere
Host and join meetings wherever you go with our convenient desktop and mobile apps.
Meet in HD Video
Quickly hop from a chat conversation to a video conference where you can meet face-to-face, share your screen, and collaborate on projects in real-time.
Video conferencing\
Meet in HD video and share your screen for more interactive and productive meetings.
Videos
Real-time file backup
Real-time backup of all PC files and mobile photos and videos
HD Video Conferencing
720p HD Video Conferencing for up to 200 participants with up to 100 video feeds. The meeting settings allow you to adjust video layouts for optimal size and viewing experience. It’s almost like being
Screen Annotation
As a meeting presenter, you can give attendees the ability to draw on your shared screen and engage with your content.
Conference Rooms
UC Pro Rooms provides the simplicity of UC Pro meetings with a consistent user experience from desktop to conference room. It works with existing audio and video equipment and requires just a small PC
Custom Branding
Brand meetings with company logo and personalized background.
Team Chat
Business Texting
Let customers communicate with your business the way they want, through texting. Included with each license.
Chat Messaging
Real-time communication with direct, private, and public channels for unlimited conversations.
Powerful contextual search
Indexes both content and metadata so users can access millions of files and refine searches using dozens of properties for results in seconds.
AI Assistant
AI Assistant streamlines routine and complex tasks—writing content, summarizing emails, translating text, solving problems, generating code, and more—without leaving the UC Pro app.
Business SMS
to communicate more effectively with customers.
Outstanding Outreach
Go beyond inbound, with proactive outreach messaging. Enhance audience engagement with multi-channel outreach capabilities.
What is Generative AI?
Generative AI is a type of artificial intelligence that can create new and original content, such as images, music, or text, on its own. It analyzes patterns in existing data and then uses those patte
Proactive and Reactive Chat
Proactive Chat – Engage with your online customers by proactively inviting them to converse with frontline users to answer questions and convert visitors to sales leads for your business.
Customized Chats
Custom branding & styling – Make webchat match the look and feel of your website for better brand consistency. Chat windows are fully customizable, you can even change the styling of the webchats such
Capture Context Before Agent Handoff
A customer sends an SMS text message asking for help. Instead of routing the interaction immediately, AI guides the conversation to collect key details first.
Find What You Need
Powerful, contextual search to quickly find agent and users conversations when you need them.
Free Device Or Instant Rebate
2.4'' 320x240-pixel Color Display with Back-light
Access Current File Versions
Cloud sync and backup files instantly across desktop and mobile devices: Windows, Mac, iOS, and Android.
Collaborate Easily in Real-time
Co-edit files with online editing and manage files and versions directly from Microsoft 365 apps.
Mobilize File Servers
Our File Server Sync app installed on a Windows file server syncs files to your cloud account or migrates data easily.
DATA protection
Files are protected with anti-malware and antivirus software. Administrators can remote-wipe data from connected devices.
Optimized Workforce
Agents can work anywhere, meaning a greater staffing pool. You can recruit the very best agents – regardless of location.
Comprehensive
Covers Exchange, OneDrive, Microsoft Teams, SharePoint, Office 365 Groups, and other apps.
Data loss happens in the cloud
Data loss affects 32% of businesses, with accidental or malicious deletion from threats like ransomware accounting for 71% of situations.
Microsoft 365 Apps
Maximize employee productivity with the latest versions of Word, Excel®, PowerPoint®, Outlook®, and other Microsoft 365 Apps accessible from one platform on an easy and affordable monthly subscription
Schedule Appointments
Automate appointment booking and deliver timely reminders
Knowledge Base
Download the UC Pro Desktop App today!
One Application for Collaboration and Communication
The unified experience has everything employees need regardless of their role.
UC Pro Rooms
Keep your remote and in-office workforce even more connected by extending the powerful collaboration capabilities of UC Pro.
Instant Insight
Real-time, automated customer insights speed agent-customer interactions and keep the omni-channel support team aligned.
Cutover
Verify mail server and domain records, execute cutover with new mail routing, export any new email and verify completion.
Make human agents better
AI Supervisor Assist
Enhance agent management
Search
Search and review conversations with extensive filters by sentiment, key words/phrases, agent and more.
Understand Intent and Route Interactions
AI Intent Routing uses natural language understanding (NLU) to analyze what customers say or write and match it to the right outcome.
One Intelligent Routing Layer Across Every Channel
AI Intent Routing works within a single intelligent routing layer that supports:
Better Experiences for Customers and Agents
Customers get to the right outcome faster without navigating menus or repeating information.
ONE Platform
A single, centralized view of your organization’s communications across UC Pro, Teams platform, Contact Center, and email. Easily manage permissions for team owners, supervisors, and admins.
UC Pro for Microsoft Teams Embedded solution
Transform Microsoft Teams with UC Pro's business communications, Contact Center, and archiving, directly within Teams.
Single Control Panel
System configuration, reporting, and analytics are managed from a single web-based portal.
Business Intelligence
Extensive built-in and customizable reports help visualize trends, identify friction points, and improve interactions.
Copilot for Outlook
Catch up in a flash. Select Summary near the top of an email thread to catch up quickly with automated summarization.
AI Guardian
Detect, analyze, and stop targeted threats that evade traditional detection with the added power of AI Guardian.
BUILT-IN GUARDRAILS
Define which topics the AI Receptionist should and should not discuss.
UC Pro AI Assistant
Foundation for AI-driven Intelligence
Archiving system preserves a rich repository of institutional knowledge to enable more informed, efficient, productive, and smarter organizations.
Analysis
Artificial intelligence evaluates every transcription, determines whether the sentiment of the conversation was positive, negative, or neutral, and tags it.
Advanced Email Protection with AI Guardian
Comprehensive, multi-layered protection against malware.
UC Pro AI - Sell More. Spend Less. Stand Out.
Transform everyday conversations into intelligence and action, streamlining routine work and helping teams move faster with greater impact.
Integrations
No One Does Business Communications in MS Teams Better than UC Pro
Seamless integration
Designed for UC Pro, Archiving deploys in minutes with everything needed to enable compliant retention for UC Pro communications.
Integrations Toolbox
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
Microsoft 365 Business Standard
A wide range of Microsoft 365 plans to meet the needs of business.
Microsoft Copilot for Microsoft 365
\* Microsoft Teams Enterprise and additional Microsoft services are available for Microsoft 365 plans
Protected with Backup for Microsoft 365 from UC Pro
Comprehensive protection of Exchange, OneDrive, Microsoft Teams, SharePoint, and Microsoft 365 Groups
Protected with EMAIL ARCHIVING from UC Pro
Complete preservation of Microsoft 365 emails, including attachments
Protected with EMAIL ENCRYPTION from UC Pro
Automatic encryption of Microsoft 365 emails
Protected with SECURISYNC® from UC Pro
Real-time backup and restore of Microsoft 365 files
Automatic Data Capture
Capture and retain Microsoft Teams communications without administrative or end user action (after the initial activation).
Regulations and compliance
Supports HIPAA, FINRA and MiFID II compliance programs, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4.
Meet Securely
Encryption features help enable compliance with HIPAA, GDPR, CCPA, and other regulations.
Choose options for enhanced compliance and security features
Defend against threats with Email Protection from UC Pro
Copilot for PowerPoint
Give Copilot a topic and have it draft a presentation in seconds.
Email Archiving
Capture and encrypt every email with full indexing and extraction of more than 400 file attachment types in a secure, audited database for easier eDiscovery and tamper-proof protection.
Facilitate Compliance
Email encryption service designed for HIPAA, SOX, GLBA, California's Security Breach Notification Act, and others.
HIPAA Compliant Templates
Includes pre-built rules to determine which emails contain Protected Health Information (PHI).
Easy for End Users and Admins
The right balance between ease-of-use and control, with secure message delivery, expiration date policies, and audit reporting to satisfy users, admins, and compliance officers.
End-to-end encrypted email delivery
Technologies such as Public Key Infrastructure (PKI), S/MIME and X.509 certificates, and private keys with key exchange are used to establish confidentiality, message integrity, and user authenticatio
Healthcare
Physicians, clinics, health associations, health networks, hospitals, pharmacists, pharmaceutical companies.
Comprehensive Security
Advanced cloud-based email protection and secure email gateway capabilities safeguard against malware, data breach attempts, emerging attack vectors, and unknown malicious email threats.
Data residency
Archiving addresses data residency requirements, supporting flexible deployments with data centers in US, Canadian and European locations.
Data Migration
Export current mailboxes and import into new account with preconfigured Outlook profiles.
Powerful protection
Stop spam, phishing, and malware, including both known and emerging "zero-day" threats in the earliest stages of their proliferation.
Data Loss Prevention
Detect sensitive data (PII, PCI, etc.) and block outbound email that violates pre-determined policies before it leaves your organization.
Point-of-click Protection
UC Pro LinkSafe rewrites all URLs within inbound email and performs a real-time scan of the target site every time a link is clicked.
Email Protection Premium
Prevent Leaks and Data Breaches
Monitor email content, identify sensitive data that leaves your company and track where it is distributed with built-in data loss prevention tools.
Data Loss Prevention (Email DLP)
Outbound email protection from intentional or accidental exposure of sensitive information.
Improved accuracy of detection
Multiple tier-1 Anti-Virus engines work concurrently to automate and increase the accuracy of detection and categorization of suspicious emails and threats to 99% with near-zero false positives.
Protected with ADVANCED EMAIL PROTECTION from UC Pro
Comprehensive, multi-layered protection against malware and unknown email threats
Accelerate eDiscovery Processes
Robust search and email preservation services enhance eDiscovery, making it faster and more cost-efficient.
Protect Against Ransomware
Point-in-time folder and file restoration gets users back to work quickly in the event of a ransomware attack.
Files
Easily drag and drop files into messages for quick feedback and collaboration. Shared files stay accessible indefinitely and can be revisited anytime through the “Files” tab.
Cloud-Based Data Protection
Protects business-critical data from accidental or malicious incidents.
Reliability
Award-winning support available 24/7/365.
Built for your industry.
Purpose-built features and workflows for the sectors that depend on reliable communications.
Automotive Dealerships
Seamless communication solutions designed to drive efficiency, enhance customer experience, and increase dealership revenue.
Education
Streamline setup to meet the unique needs of educators, classrooms, staff members, and shared spaces while also supporting the systems your schools already rely on.
Financial Services
With UC Pro's secure, compliant, and versatile communications and collaboration tools, your firm can now deliver a greater client experience from wherever.
Healthcare
Contact Center integrates with the most popular EHR solutions to improve patient care and healthcare employee workflows.
Legal Services
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Retail
Create better customer experiences, more connected employees, and greater sales with the help of one communications platform.
Small Business
Seamless communication solutions and phone systems designed to enhance efficiency, improve customer experience, and support business growth.
Works with the tools you already use.
UC Pro connects with the platforms your team relies on every day.
Salesforce
HubSpot
Microsoft Teams
Microsoft 365
Google Workspace
Slack
Zendesk
ServiceNow
Epic
Cerner
MEDITECH
Reynolds & Reynolds
CDK Global
Custom integrations available via open API. Talk to sales →
What customers are saying.
Businesses across industries trust UC Pro to keep their teams connected.
"Now we don't have 3 different vendors for 4 different services, we use UC Pro for everything and it's all on one bill."
business innovator
Simple, transparent pricing.
Two plans, no hidden fees. Every plan includes a free device and 24/7 expert support.
Pro
$27.99 /user/mo
Perfect for businesses needing an advanced cloud phone system and full collaboration suite with chat, SMS, video meetings, file storage, and more.
- Includes Free Device
- Enterprise-grade phone system with 100+ calling features
- Unlimited domestic and international calling for 33 countries
- Business Texting (500)
- 30-days rolling Archiving retention
- One-on-one and group chat
- Unlimited AI-enabled video meetings, up to 100 participants
- Ability to mix and match licenses
- File storage: 50 GB/user
- CRM Integrations like Salesforce, ServiceNow and more
Enterprise
Most Popular $32.99 /user/mo
Designed for power-users, Enterprise has boosted meeting capacity and file storage, and additional 3rd-party integration capabilities.
- Business Texting (1000)
- Up to 200 video meeting participants
- File storage: 200 GB/user
- AI Coaching, Topics and Trends
Feature
Pro
Enterprise
Cloud phone system
Unlimited US/Canada calling
Business texting
500 SMS
1,000 SMS
Video meeting participants
Up to 100
Up to 200
File storage per user
50 GB
200 GB
AI call & meeting recap
CRM integrations
AI Coaching & Trends
Free device included
24/7 expert support
Ready to connect your workforce?
Talk to a UC Pro specialist today and get a customized quote for your business.