UC Pro for Retail
Create better customer experiences, more connected employees, and greater sales with the help of one communications platform.
How UC Pro powers every part of your retail operation
Click any area below to learn how UC Pro supports that part of your business.
Key capabilities for Retail
- Superior Customer Service
- Improved Employee Productivity
- Easily Support Business Growth
- Keep pace with market needs
- Increase outbound engagement
- Empower employees from anywhere
- Easily scale up or down
Features used most in Retail
AI Call Recap
AI Call Recap automatically analyzes your recorded calls and delivers a complete post-call package - transcription, sentiment, topic breakdown, and summary.
Audio Transcriptions and Voicemail Management
Receive instant transcriptions of voicemail, video, and customer call recordings. Also manage voicemails with flexibility and ease. Listen to, organize, and share transcribed messages directly from th
Auto Attendant
Configure a custom Auto Attendant to handle incoming calls with menu and routing options. Customize details like name, extension, phone number, and call transfer settings. Auto Attendants efficiently
Custom Hold Music & Greetings
Upload your desired audio files and record your own greetings that will be played for a caller per designated location when placed on hold or when sending a caller to voicemail.
Direct Inbound Dialing (DID)
Enable direct dialing on a specific line to bypass the auto attendant. A 10-digit phone number is required. Assigned DIDs streamline calls, ensuring efficient routing to the intended recipient.
Call Flip
You can continue an active call with Call Flip on both the UC Pro Desktop and Mobile app as well as other supported IP desk phones.
Hunt Groups
Hunt Groups both Basic and Advanced can be customized with UC Pro and routed via Call Forwarding. Agents can log in and out of these groups via the desktop and mobile app.
Softphone (within UC Pro Desktop App)
Use the desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®
Spam Caller Protection
Spam Caller Protection identifies telemarketers and fraudsters, allowing admins to control how such calls are handled. Options include tagging in Caller ID, sending to voicemail, or blocking. This fea